Advice for Members

Useful articles from our suppliers about how you can make the most of your membership discounts with them as well as their guidance on national policy and legislative changes.

Loss of vaccines – Prevention and what to do in order to claim

A loss of vaccines is potentially a major problem for a GP practice – not only is significant time used to resolve the issue, but the average cost to a practice is £1,030, according to MIAB's internal data. In the unfortunate event of a claim for loss of vaccines, there are a number of factors the insurer may consider when reviewing the case, which are useful indicators of good practice when managing vaccines.


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Legionella Testing

In accordance with Control of Substances Hazardous to Health Regulations, ACOP L8, HSG274, HTM04-01 and the Health and Safety at Work Act, it is a legal requirement to protect your staff and visitors from exposure to controllable risks. Regardless of the size of the property or water system, water hygiene is your responsibility.


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How background music can affect patient mood

Background music in your practice can have such a huge effect on the behaviour of your visitors. An interesting little experiment carried out recently in a well-known wine merchant concluded that the type of music you play to your customers as they browse can have a serious effect on their shopping habits.


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Asbestos Surveys

Asbestos is a naturally occurring fibrous material which was regularly used in buildings until the late 1990s. It is still found today in many buildings, including homes, schools, offices and hospitals. If disturbed, it can be a killer. This article explains the difference between the different types of asbestos surveys that a GP practice may need to access if their building was constructed before 2000.


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Will ISDN Switch Off in 2025?

In April 2017, BT Openreach announced that they will be switching off their existing ISDN network in 2025 (and will no longer have ISDN lines available for purchase from 2020), as they focus on a single IP network. ISDN stands for Integrated Services Digital Network and provides a high quality voice circuit with the ability to add features such as DDI services that are not available on analogue lines.


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Business as (un)usual – Getting back to normal after a serious incident

No business is immune to experiencing a serious incident that prevents it from performing its normal operations or business. Whether these are natural, like flooding, or deliberate, like cybercrime, prudent organisations take steps to prepare for and manage risks they face by putting plans in place to deal with whatever may come up.


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Fire Risk Assessment

To comply with the Regulatory Reform Fire Safety Order 2005 it is a legal requirement to conduct a fire risk assessment. Company Owners, Directors and external Managing Agents could face imprisonment and potentially personal prosecutions for non-compliance. You are also at risk of invalidating your business insurance cover.


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State-backed Indemnity for GPs - Preparing for Run Off

With just six months to go until the expected launch of state-backed indemnity, GPs are demanding more information about the scheme. The Buying Group's insurance supplier, MIAB, has written this update for members.


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What are the benefits of SIP Trunking?

SIP trunking provides a great alternative to ISDN lines and many of the advantages of SIP Trunking can also be found in Hosted Telephony, without the initial outlay required to upgrade to your existing system or purchase a new system.


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DEC Surveys

Since 9 January 2013 a building which is occupied by a public authority or institution providing public services to a large number of people, is frequently visited by the public and which has a gross floor area of over 500m² has had to display a DEC which shows the operational rating of a property. This is different from the measurement shown by an EPC.


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PRS & PPL Licensing – what it means and how to avoid it

Practice Managers often ask us to explain the difference between PRS and PPL licenses and why they need to pay both fees when playing music in their practice.


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Hosted or On-Premise – Which is Best for my Practice?

The market for systems is large and often confusing, however, the size of the market means that your practice or group of practices can benefit from a system that will meet your needs and enhance productivity.


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Establishing a Clean Desk Policy

Over the years, there have been different arguments made for and against a clean desk policy in the workplace. Some people say it stifles creativity, and de-personalises the workplace. Others say it conveys an air of competence to outsiders, and helps make employees feel more organised. But the most important reason today for a clean desk policy is information security – and there’s no argument there.


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Benefits of Hosted Telephony for Practices and Federations

Hosted telephony is where your phone system is housed in the cloud, rather than on your premises. It offers a flexible telephony with all the features you expect from a telephone system and more and is particularly popular with practices that share workload across multiple sites.


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Are you fully compliant with current waste regulations?

The Buying Group's approved supplier for waste management services Greenzone has written this guidance to help practices ensure they are adhering to all the current waste regulations...


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State Backed Indemnity - Maximising Income

In this article, our approved supplier of insurance, MIAB, look into where we currently are with state backed indemnity and how GP practices and Federations can maximise income. MIAB Director, Tristan Lennox-Gentle provides further insight...


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State-Backed Indemnity: Beyond the point of no return

Speeding Towards A Cliff Edge At 100mph With No Brakes; Is State Indemnity Beyond The Point Of No-Return? Tristan Lennox-Gentle, Director of MIAB explores this question further for Members.


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Protect your future by insuring your past

The Clinical Negligence Scheme for General Practice (CNSGP) launched on the 1st of April. A welcome relief for many GPs who previously considered leaving the profession due to unsustainable indemnity costs through medical defence organisations.


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Income Protection and Business Overheads Insurance

As a dental business owner, you rely on adequate staffing levels and tools for the practice to work at full capacity and fulfil UDA commitments. If you found yourself unable to work for an extended period of time due to sickness or an accident, the financial impact could be catastrophic.


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What's the right cover for you?

When it comes to protecting your practice against staff absence, there are several options to explore. The Sickness Reimbursement scheme was a welcomed initiative within general practice, though fails to provide you with a comprehensive level of cover. Specialist Insurance Adviser at MIAB, Emily McMillan explores your options when it comes to finding that added level of protection.


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Outsourced Transcription - How to Mitigate Risk

Outsourced transcription is slowly becoming a sought-after back office support service for the healthcare sector and particularly within General Practice. As GPs gear up to be at the centre of community care through Primary Care Networks, this type of service will become a necessity. However, questions remain about just how secure an outsourced transcription service is. Accuro, our partner and leading UK based transcription provider, shed light on things that practices should look out for to mitigate risk and ensure their data is in safe hands.


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